COVID-19 SHIPPING INFORMATION
Australia Post is currently experiencing delivery delays due to adopting additional safety measures for their staff, increased volumes of online shopping (their busiest period of time EVER), limited domestic flights and even fewer international flights.
Effective from the 20th April 2020 Australia Post temporarily suspended their express post service guarantee of a refund and replacement for articles that don’t meet the next business day delivery standard. Whilst they are still treating express post parcels with priority, it is highly likely that your parcels will still be delayed.
We have decided to re-open our International shipping options, however please note your order could be delayed by many weeks. Australia Post has advised us that there are very lengthy delays for all international parcels, with some countries closing their borders for international parcel mail at the moment which means parcels being returned to senders months after purchase. If you place an overseas order during this time you accept the fact that your parcel will most likely take a very long time to arrive on your doorstep!
We highly suggest that you place your orders well in advance of any special occasions. Once your parcel is delivered to Australia Post it is out of our hands or our control. By placing an order during this time you confirm that you understand and accept the delays that you may face. We continue to work tirelessly to keep our small business afloat during this time and ask that you treat our staff with courtesy and respect.
If you have any further questions, please reach out before placing your order. You can reach us at email@example.com OR via instagram DMs.
Love the GS gals, Tess & Carly xx
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