🧁 Refund Policy – Get Sprinkled Pty Ltd
Effective Date: 5 June 2025
We want you to love every sprinkle! But because we sell edible food products, we have to be super careful with hygiene and food safety. That means we don’t accept returns for change of mind — but don’t worry, we’re here to help if there’s a real issue.
🚫 No Change-of-Mind Returns
Due to the perishable and edible nature of our products, we do not accept returns or exchanges if you simply change your mind or order the wrong item.
This helps us keep our food handling 100% safe and compliant. 🛡️
✅ What We WILL Refund or Replace
We gladly offer a refund, replacement, or store credit if:
- 🎁 Your order arrives damaged
- 📦 You received the wrong item
- 🚫 Your product is not as described on our website
- ❌ There's a problem that means the product can’t be used for its intended purpose
📸 What We’ll Need
If you believe there’s an issue, please contact us within 5 business days of delivery with:
- A brief description of the issue
- 📷 Clear photos of the item and packaging
- Your order number
Send it all to: hello@getsprinkled.com.au
We'll aim to resolve it quickly, usually within 2–5 business days from receipt of your email 😊
📮 Do I Need to Return the Product?
In most cases, we won’t require returns of food items for health & safety reasons. If we do need the item returned, we’ll provide instructions and cover return postage where legally required.
🌏 International Orders
Please note that we do not offer refunds if:
- Your package is delayed by customs
- Your country restricts or refuses food imports
- You did not check ingredient compliance in your country
International buyers purchase at their own risk and are responsible for checking local laws. See our Terms of Service for more detailed information in this regard.
👉 Terms of Service — Get Sprinkled
⚖️ Your Rights Under Australian Consumer Law
Our policy follows the Australian Consumer Law (ACL). You are entitled to a refund or replacement if a product is faulty, not as described, or unsafe — these rights cannot be excluded.
For more information, visit:
👉 https://www.accc.gov.au/consumers/consumer-rights-guarantees
💬 Questions?
We’re always happy to help!
Reach out to us at: hello@getsprinkled.com.au
Thanks for choosing Get Sprinkled – where life is just better with sprinkles! 🍩🎉