🎉 Terms of Service – Get Sprinkled Pty Ltd
Effective Date: 05 June 2025
Welcome to Get Sprinkled! 🍭 These Terms of Service (“Terms”) govern your use of our website and services, including purchases made through our online store hosted on Shopify Inc. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms.
Please read them carefully before using our site.
1. Overview 🔍
This website is operated by Get Sprinkled Pty Ltd, an Australian business. Throughout the site, the terms "we", "us" and "our" refer to Get Sprinkled. By accessing our website, you agree to be bound by the following Terms, including additional policies referenced here or available by hyperlink (e.g. Privacy Policy).
2. Shopify Platform 🛒
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products to you. Your use of our store is also subject to Shopify’s Terms of Service:
👉 https://www.shopify.com/legal/terms
3. Eligibility 👤
To use our site, you must be at least 18 years old or the age of majority in your jurisdiction. If you are under 18, you must use the website with the involvement of a parent or guardian.
4. Products and Pricing 🍬
We sell edible sprinkles and related baking decorations. All descriptions, prices, and availability of products are subject to change without notice.
We reserve the right to:
- Modify or discontinue a product without notice.
- Limit sales to certain regions or individuals.
- Refuse or cancel orders if we suspect fraudulent or unauthorised activity.
All prices are in AUD and include GST (where applicable).
5. Orders and Payment 💳
When you place an order, you agree to provide current, complete, and accurate purchase and account information.
We accept payments via:
- Credit/debit cards
- PayPal
- Shopify Payments
- Afterpay (if enabled)
All transactions are processed securely via Shopify’s payment gateway or integrated third parties. We do not store your full credit card details.
6. Shipping and Delivery 🚚
We ship across Australia and selected international regions (if applicable). Shipping costs and estimated delivery times will be provided at checkout.
While we aim to meet delivery timeframes, we are not liable for delays caused by postal services or other third parties.
7. International Shipping and Customs 🌍
We offer international shipping to selected countries. Availability, options, rates, and delivery timeframes will be shown at checkout.
Please note:
- Delivery times may vary depending on the destination and customs processing.
- You are responsible for ensuring your country permits the import of our products (edible sprinkles and decorations).
- Customs, duties, and taxes may apply depending on your country’s regulations. These charges are not included in our prices or shipping fees and are your responsibility.
- We are not liable for delays, refusals, or fees resulting from customs clearance procedures.
- While we understand that international shipping can be costly, these fees are determined by external carriers and customs agencies, and are unfortunately beyond our control.
If your order is refused or returned due to customs issues or unpaid tariffs, we may deduct any incurred shipping or return costs from your refund (where applicable).
8. International Customers – Product Responsibility Disclaimer ⚠️
If you are purchasing from outside of Australia, you do so at your own risk and acknowledge the following:
- It is your responsibility to check that all ingredients, food colourings, and additives in our products are permitted, safe, and approved for import and personal or commercial use in your country.
- We provide full ingredient lists and allergen declarations on our product pages and packaging. You are responsible for reviewing this information before purchase.
- By purchasing from us, you agree that you are importing our products in accordance with the laws and regulations of your country, including those relating to food safety, labelling, and resale (if applicable).
- We are not liable for any issues, losses, or restrictions arising from local customs enforcement, import refusals, product seizure, or allergic reactions.
- International customers purchase at their own discretion and risk, and refunds will not be issued due to your local restrictions or failure to review ingredient information.
If in doubt, we strongly recommend checking with your local food authority before ordering.
8. Wholesale Orders 📦
We offer wholesale pricing for approved stockists, bakeries, or resellers.
By placing a wholesale order, you agree to the following:
- Minimum order quantities (MOQs) may apply.
- Wholesale pricing is provided by agreement and subject to change.
- Products must not be resold under our brand name unless explicitly authorised.
- You are responsible for the safe storage, handling, and resale of the products.
- We reserve the right to refuse wholesale orders if we suspect misuse, redistribution in conflict with our terms, or violations of local food safety laws.
To apply for a wholesale account, please contact us at hello@getsprinkled.com.au
9. Returns and Refunds 📋
We comply with Australian Consumer Law (ACL). If your product is damaged, or not as described, you may be entitled to a refund or replacement.
To request a return or refund, please contact us at hello@getsprinkled.com.au within 5 business days of receiving your order.
We do not accept returns or exchanges for change of mind on food items unless required by law.
See our full Refund Policy here:
10. Accuracy of Information ✨
We try to ensure all content on our site is accurate and up to date. However, we are not responsible for typographical errors, inaccuracies, or omissions.
We reserve the right to correct errors and update information at any time without prior notice.
11. Prohibited Uses 🚫
You agree not to use our site or services for any unlawful or prohibited purpose, including but not limited to:
- Violating any Australian or international law or regulation.
- Infringing on our intellectual property.
- Spreading malware, spam, or unauthorised advertising.
- Harvesting data or interfering with security features.
12. Intellectual Property 🍩
All content on this site — including product images, logos, text, and design — is the intellectual property of Get Sprinkled or its content suppliers and is protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without permission.
13. Limitation of Liability ⚖️
To the extent permitted by law, we are not liable for:
- Any indirect, incidental, or consequential damages.
- Loss or corruption of data or business interruption.
- Delays or failures outside our control (e.g., delivery delays or Shopify outages).
Your sole remedy for dissatisfaction is to stop using our services.
14. Australian Consumer Law Rights 💛
Nothing in these Terms excludes, restricts, or modifies your rights under the Australian Consumer Law, including guarantees that cannot be lawfully excluded. If any part of these Terms is found invalid under the ACL, the remainder still applies.
15. SMS Marketing (If You’ve Opted In) 📱
If you opt in to receive SMS marketing (e.g., via checkout or sign-up), you agree to receive messages from us regarding your order, new products, and offers. Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP or contacting us directly. See our Privacy Policy for more details.
16. Changes to Terms 📝
We may update these Terms from time to time. Any changes will be posted on this page with the updated effective date. Continued use of the website after changes constitutes your acceptance of the new Terms.
17. Contact Information ☎️
Questions about the Terms of Service? Please contact us at:
Email: hello@getsprinkled.com.au
Phone: 0488 377 905
Business Address: PO Box 153, Harwood NSW 2465
Thank you for choosing Get Sprinkled – Sweetening your day, one sprinkle at a time!